pricing
The free plan captures a complete incident — real-time causal assembly, pre-alert capture, and the same shared trace your team would see on any paid tier. Priced per causal event, not per seat. Cheaper than one engineer-hour, and trivial next to the actual cost of failure.
Free
Free
Full causal assembly for your first service. See what it depends on, catch anomalies early, share the trace.
Pro
recommended$59/mo
Bigger trace volume, deeper history, and room for the team that grew overnight.
Additional CEs: $0.20 / 1M overage spans
Team
$149/mo
No limits on who joins the war room. 30 days of pattern history at scale.
Additional CEs: $0.20 / 1M overage spans
Enterprise
Custom
Custom volume from $1,500/mo. SSO, SLA, and a direct line to the team that built it.
Additional CEs: Negotiated
Share any incident trace with anyone. No account required to view.
Trace cost calculator
Bill = base + max(0, total_spans − included_traces × 100) × $0.20 per million.
| Tier | Included traces | Span overage | Monthly total | Fit |
|---|---|---|---|---|
| Free | 1,000,000 | — | $0 | exceeds; upgrade |
| Pro | 10,000,000 | — | $59 | fits |
| Team | 50,000,000 | — | $149 | fits |
| Enterprise | 100,000,000 | — | $1,500 | fits |
Recommended: Pro at $59 / mo.
compare plans
| Feature | Free | Pro | Team | Enterprise |
|---|---|---|---|---|
| Traces / month | 1M | 10M | 50M | Custom |
| Per-trace span allowance | 100 | 100 | 100 | Custom |
| Span overage | hard cap | $0.20 / 1M | $0.20 / 1M | Custom |
| Data retention | 14 days | 30 days | 30 days | 90+ days |
| Instrumented services | unlimited | unlimited | unlimited | unlimited |
| Team members | 5 | 10 | 25 | unlimited |
| Pre-alert assembly | ✓ | ✓ | ✓ | ✓ |
| Shared trace viewer | ✓ | ✓ | ✓ | ✓ |
| Node / Python / Go / .NET SDKs | ✓ | ✓ | ✓ | ✓ |
| Pattern detection | — | ✓ | ✓ | ✓ |
| Replay mode | — | ✓ | ✓ | ✓ |
| Slack notification | ✓ | ✓ | ✓ | ✓ |
| Channel routing + webhooks | — | ✓ | ✓ | ✓ |
| PagerDuty / OpsGenie | — | outbound | bi-directional | ✓ |
| Bi-directional Slack | — | — | ✓ | ✓ |
| Webhook signing + delivery logs | — | — | ✓ | ✓ |
| SSO / SAML | — | — | — | ✓ |
| Audit logs | — | — | — | ✓ |
| Uptime SLA | — | — | — | 99.9% |
| Support | community | priority | dedicated | |
| SDK source | Apache 2.0 | Apache 2.0 | Apache 2.0 | Apache 2.0 |
The SDKs are Apache 2.0
Read every line of source. Fork freely. The instrumentation layer is yours — only the managed infrastructure is a paid service.
npm install @incidentary/sdk-nodepip install incidentarygo get github.com/incidentary/sdk-godotnet add package Incidentary.Sdkfaq
What counts as a trace?
A trace is one root request — an HTTP request to your service, a queue message consumed, a scheduled job running. Every span underneath shares the trace_id. Pricing is per trace, not per span.
Why is there a 100-spans-per-trace allowance?
Because trace size is roughly bimodal — most traces have under a hundred spans; the rest are misinstrumented loops. The allowance covers honest traces; overage spans cost $0.20 per million on Pro and Team. The 5K span soft warn and 50K hard cap protect you (and us) from runaway instrumentation.
Is the free plan time-limited?
No. The free plan is not a trial. Use it as long as you want, up to 1M traces per month and 14 days of retention.
Can I upgrade or downgrade at any time?
Yes. Upgrades take effect immediately. Downgrades apply at the end of the current billing period. Switch between monthly and annual at any time.
What happens if I exceed my trace limit?
On the Free plan, ingestion pauses until the next billing cycle. On Pro and Team, span overage is billed at $0.20 per million spans beyond the 100-per-trace allowance. Trace count itself is the soft cap; span overage is the variable line.
Who needs Enterprise?
Teams that consistently exceed 50M traces/month, or require SSO/SAML, a written SLA, audit logs, or compliance support. Reach out — the conversation starts at $1,500/mo.
Can people view a shared trace without an account?
Yes. Shared trace links are viewable by anyone with the link. No account required. The trace URL is the fastest way to get your whole team on the same page.
Are the SDKs really open source?
Yes. The Node.js, Python, Go, and .NET SDKs are Apache 2.0 licensed. Incidentary itself runs as a managed cloud service.